Refund policy

Our products are made in small batches for a specific pickup date. For that reason, all sales are generally final once the ordering window closes, except as described below.

Cancellation requests

To request a cancellation, contact us as soon as possible using the email address listed on this website and include your order number. If production has not started and the ordering window is still open, we may cancel the order and issue a refund. Cancellation requests are not guaranteed after the ordering window closes.

Problems with an order

If an item is missing, incorrect, damaged, or materially below our quality standards, contact us within 24 hours of pickup. Include your order number, a description of the issue, and a photo when helpful. Depending on the circumstances, we may offer a replacement, store credit, or a full or partial refund.

Non-refundable situations

• Orders not collected during the confirmed pickup window.

• Changes of mind, taste preferences, or items ordered by mistake.

• Requests based on an ingredient or allergen that was disclosed in the product information before purchase.

• Items that were stored, transported, or handled contrary to the instructions provided.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Refund timing

Approved refunds are issued to the original payment method. After we submit a refund, your bank or card issuer may take several business days to post it. Shipping charges do not apply because orders are pickup only.

Bakery cancellations

If we cannot fulfill an order, we will contact you and offer a replacement, rescheduled pickup, store credit, or a refund. If no reasonable alternative is available, we will refund the affected item or order.